Nancy Chou Marketing Consultants
Privacy Policy
Last updated: November 9, 2026
This policy explains how Nancy Chou Marketing Consultants (NCMC), operated by Nancy Chou, handles personal information connected with this website and enquiries about our services. It covers this public website, rather than any separate client engagement governed by its own agreement.
Who is responsible and how to contact us
Nancy Chou is responsible for NCMC’s use of information described here. For privacy questions or requests, email Nancy@NCMktg.com or call 408-666-9230.
Information we receive
- Enquiries: your name, email address, business details and anything you choose to include when contacting us by email or phone. Email links open your own email application; they are not website submission forms.
- Technical requests: hosting and security services may process your IP address, requested URL, time of request, browser/device information and security or error information to deliver and protect the website.
- Preferences: a first-party cookie records whether you accept optional analytics and when you made that choice.
- Optional analytics: when you accept Microsoft Clarity, it can collect page views, clicks, scrolling, pointer interactions, device/browser information, referral information and approximate location derived from technical information.
Please do not send passwords, payment card details, medical records or other sensitive information in an initial enquiry.
How and why we use information
We use enquiries to respond, discuss potential work and manage the resulting business relationship. Technical information helps deliver the website, diagnose errors and protect it against abuse. Optional analytics helps us identify confusing pages and improve the visitor experience. We do not use the website’s consent controls to sign you up to a mailing list.
Microsoft Clarity: optional heatmaps and session replay
With your permission, we use Microsoft Clarity to understand how visitors navigate and interact with this website. Clarity creates visual summaries of interactions and session replays, which can reproduce page activity. These records are pseudonymous rather than guaranteed anonymous. Microsoft processes information through its infrastructure and may use cookies and related technologies.
Clarity is blocked until you accept analytics. Advertising consent is kept denied in this implementation. Rejecting analytics prevents the Clarity tag from loading, including its cookieless mode. You can withdraw permission using the Cookie settings control in the footer; the page reloads to remove the active recorder. Withdrawal does not retrospectively delete data already collected.
For Microsoft’s processing, international transfers and privacy controls, read the Microsoft Privacy Statement. See our Cookie Policy for more detail about choices and storage.
Legal grounds where UK or European data protection law applies
Where applicable, we rely on consent for optional Clarity analytics; steps requested before entering a contract or performance of a contract for relevant service enquiries and work; legitimate interests in responding to general correspondence, operating and securing the website and managing business records; and compliance with legal obligations where required. You may withdraw analytics consent without affecting the lawfulness of processing before withdrawal.
Who may receive information
Information may be processed by providers supporting website hosting, security, email and communications, by Microsoft where you enable Clarity, and by professional advisers or authorities when necessary for legal obligations or legitimate claims. Access should be limited to what is needed for the relevant purpose. We may also disclose information when legally required or necessary to protect rights, security or safety.
External articles, social media and videos are linked rather than embedded in this version. Following a link takes you to another provider whose own privacy terms apply.
Where information is processed
NCMC is based in the United States. Communications and service providers may process information in the United States or other countries. Privacy protections can differ by country. Where applicable law requires safeguards for international transfers, those safeguards must apply to the relevant processing; Microsoft describes its arrangements in its Privacy Statement.
How long information is kept
Enquiry and business records are kept for the time reasonably needed to respond, manage an engagement and meet applicable recordkeeping obligations or resolve disputes. The appropriate period depends on whether an enquiry becomes a client relationship and the nature of the record. Technical log retention depends on the hosting/security provider and the operational need; contact us for information about the service in use.
Our preference cookie lasts up to 180 days. Microsoft’s published Clarity retention is 30 days for ordinary playback data and 9 months for click/heatmap data and sessions that are labelled or favourited. Microsoft may update those periods; see its current retention information.
Your choices and privacy rights
You can reject optional analytics and use the site normally. Use the Cookie settings control in the footer to change your choice. Global Privacy Control and Do Not Track signals are treated as instructions to keep optional analytics off, including where analytics was previously accepted. Our implementation does not enable advertising consent.
Depending on your location, the law that applies and relevant exceptions, you may have rights to access, correct, delete or receive a copy of personal information; restrict or object to processing; withdraw consent; or exercise other applicable privacy rights. California residents may have additional rights where the relevant California law applies. These rights do not apply identically to every business or every record.
To make a request, contact Nancy using the details above. Please describe your request and the information involved. We may ask for proportionate information to verify your identity. We will respond within applicable legal time limits. You can also complain to the data protection authority responsible for your location; in the UK this is the Information Commissioner’s Office.
Security and children
We use reasonable technical and organisational measures appropriate to the information involved, but no website or email system can guarantee absolute security. This website offers business consulting services and is not directed at children. If you believe a child has provided personal information, please contact us.
Changes to this policy
Updates will appear on this page with a revised date. Where required, we will provide additional notice or request renewed consent before a material change to optional tracking.